1. Liability

This policy serves as a guide between the cleaning company and our clients in areas such as Injury, breaking of an item, using chemicals, etc.

1. Cleaning Headquarters will be careful as possible with your entire item. In case of any accident, the client will be notified within 24 hours of breakage or loss of any personal items. Our breakage policy does not cover items that are not irreplaceable and antique or hard to find. Please remove these ‘hard to find’ items before the day of cleaning.

2. Our cleaning Service does not cover any ladders. We also do not move items weighing more than 50 pounds; This is to protect our employees from injury. If you want us to clean areas behind heavy objects, please move before the day of cleaning.

3. Our cleaning service does not make use of any kind of bleach. If a client requires the use of bleach, our cleaning services are not liable for any damage such a chemical may cause.

4. Our cleaning Service will not be held responsible for damage incurred due to the improper installation of any equipment. We assume that all surfaces are sealed. If there is any surface that is not sealed, the client should notify us so that our staff can apply caution.

2. Business

1. Our Cleaning Services employees do not clean soiled clothing, vomit, animal droppings, human feces, litter boxes, pets cages, or other biohazards.

2. Our cleaning services advise that the alarms are kept off on the cleaning day. If the alarm must be on, and the alarm is triggered, our staff will not be liable for any associated cost.

3. The rate for our cleaning services is subject to change as the condition of your home changes. Additional services required need to be requested beforehand (at least 24 hours) to give us time to schedule the additional time and supplies needed for the job.

4. If you include dusting all your furniture, if any surface is half cluttered, we will not be able to clean the area.

5. To avoid confusion, our customers will be given a checklist of all the services rendered in each room.

6. If you solicit for hire any staff member of our firm for any house cleaning service outside the agreement you have with our company, you have to pay a referral fee of $1500. All Employees, our cleaning company are bound by a non-compete contract for a year.

3. Cancellation

Cancellations must be communicated to us at least 48 hours before the scheduled cleaning; else, the full cost of the cleaning services will be applied. This rule includes situations where we cannot gain access to your home, or our staff members feel that their safety cannot be guaranteed because of the aggressive nature of pets or an individual in that area.

Our cleaning services reserve the right to terminate service or deny any service due to inappropriate or uncomfortable situations, financial or safety concerns.

4. Fire Arms

For your safety and ours too, if you have firearms, we advise that they should be stored and locked away before we come to clean your house or office. We will not clean any place where the firearm is visible. Please note that keeping firearms under mattresses or pillow violates our safety principles as they pose a danger to our staff when cleaning the bed.

5. Business Hours, Weather, and Holidays

Our business Opening hours are between 9:00 am  and 5:00 pm and all services, visitations, and inquiries are expected to be completed during this period.

our services does not accept some calls as we cannot guarantee a specific time. We reserve the right to cancel any scheduled cleaning if the weather is not good enough for us to do our job.

Our cleaning services do not work on holidays. If your scheduled cleaning falls on a holiday, we reserve the right to reschedule the schedule.

6. Wear and Tear

Do remember that the longer you live in a house, the more wear and tear in them. Window tracks, mildew, showers and tubs, excess water spots and soap scum on glass shower doors, worn flooring, grout, etc., are all areas where wear and tear will be obvious in a house.

These areas may take more than one cleaning session to improve in appearance, and sometimes the surface will not be clean again even after many cleaning schedules.

7. Fee

Houry fee is billed by labor hour. That is, one cleaner for one hour equals one labor hour, and two cleaners for one hour equals two labor hours.

We have the right to adjust our fees anytime to meet the economic reality of that time. There is also a sale tax that is added to our fees as required by the state law.

You can give tips to our cleaners, but it is not required. You are free to include your tip in your payment or leave the cash in an envelope with a note.

8. Sickness

In a situation where you have someone suffering from communicable illness in your home, please contact us, and we will be happy to reschedule as soon as possible

to clean your home.

9. Key Control

Most of our customers give us the key to their homes or office. We assure you that we will take  great care in ensuring the safety of the key and home in general. Keys are usually number coded and do not have names or street address on them.

after we are done with our work. The keys are handed back to you. If you decide to give us the key and no one will be at home during our work hours, you may choose to leave a door open or keep a spare key in a place that is secured where our cleaners can have easy access to your home.

In this situation, we are not liable for any damages that may arise from damages or theft because we cannot guarantee that our cleaners will be the only ones who will gain entrance into your house that day.

10. Bad Check Policy

A $50 fee is applied on every check returned. All fees are to be paid promptly through money order or cash order only.

11. Pets

Your pets are an integral part of the family, and we acknowledge that. If your pet is scared of our cleaning equipment or too friendly such that it will distract us from our work, we may suggest that you place them in areas that we are not working on. Our professional cleaners are not trained to clean pet feces, and this also includes litter boxes and dog kennels.

12. Payment Agreement

Payment is expected to be paid at the time of service. A $50 non-payment will apply if we don’t get your payment on the day of cleaning your house. We also have the right to stop our services pending when payment is made.

If more than one consecutive service for our monthly or weekly customers is not done, this will attract an extra charge of $50 to return the house to our standard. This cost will be input into the cost of your next cleaning visit.

13. Insects

Insect infestation can be a big barrier and may prevent us from cleaning your house or office. If the infestations of bed bugs, termites, ants, roaches, fleas, etc., are seen when doing our work, we will not continue cleaning your home or office until the problem is resolved. Please note that we are not responsible for cleaning dead insects that you have killed with insecticides. We will leave a note for you explaining the situation.

14. Guarantee

Our cleaning firm wants you to be overly satisfied every time we clean your house. If within 24 hours, you are not satisfied with our work, our cleaners will come back to your house and re-clean the said item, and this you will enjoy at no cost.

15. Supplies

We do supply our working tools and supplies because of the following reasons

1. To free you from having to keep watch of what we need before the scheduled day.

2. Our products are tested and trusted.

3. Our cleaners are trained to use this product and tools.

If you want us to use your products, kindly let us know on time.

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